Please follow these instructions if you need to return an item.
1. Email firstname.lastname@example.org, within 7 working days of receiving your order and request a Return Merchandise Authorization number. Please include Item Codes.
2. Returns must be sent with UPS as instructed in the authorization email that you will receive. Go to www.ups.com and find your local UPS phone number to arrange a pick-up.
3. Returns for size for total or partial refund are accepted by our company only in case that we run out of stock and we are not able to send you the desired size in the specific item. All returns are at client’s expense. Shipment and return fees (where applicable) will be deducted from the refund. Refunds will appear on the client’s credit card statement within two billing cycles (may vary for different credit card companies). Shipment and return import fees will be deducted from the refund.
4. Returns for size exchange are at client’s expense. Shipment and return fees (where applicable) will be deducted from the refund. Refunds will appear on the client’s credit card statement within two billing cycles (may vary for different credit card companies). Shipment and return import fees will be deducted from the refund.
5. Items must be returned within 7 working days after receiving the Return Merchandising Authorization number.
WHEN RETURNED ITEMS MUST:
- Not be worn, washed or altered.
- Have all original tags, dust bags, extra buttons etc.
- Have their undamaged original boxes.
- Be neatly packaged in order to ensure safe delivery.
- Contain the printed email of return authorization.
- All sandals must be tried on a carpeted surface until you are certain you are keeping them. They should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Sandals that are returned without a box, in a damaged box or with marked soles may not be accepted, and may be sent back to the customer.
Please note that PRODUCTS ON SALE MAY NOT BE RETURNED NOR EXCHANGED.
Important note about colors:
We have made every effort to display as accurately as possible the colors of our products that appear on www.solangesandals.com. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.
All items are quality controlled and checked for any faults before they are dispatched to customers.
Our address for all returns is:
25-27 Loukareos Str., 114 75
or contact us at: email@example.com in relation to such returns.
Please note that we may not accept liability for goods that are not returned via UPS (worldwide), ACS (Cyprus) and ELTA (Greece).